8
Need Help? Visit our website for replacement parts and product support at www.razor.com or call toll-free at
866-467-2967 Monday - Friday 8:00 AM - 5:00 PM Pacific Time. Please have the product I.D. code (located on the
bottom of the frame) available for better assistance.
For more troubleshooting tips, visit our website at www.razor.com.
TROUBLESHOOTING
Problem Possible Cause Solution
Product does not run. Undercharged battery.
Safety button is not depressed.
Charger is not working.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours after
each subsequent use.
Depress safety button.
Check all connectors. Make sure the charger connector is tightly plugged
into the charging port and that the charger is plugged into a functioning
wall outlet.
Contact Razor Customer Service to get replacement charger.
Product was running but
suddenly stopped.
Loose wires or connectors. Check all wires and connectors to make sure they are tight.
Short run time. Undercharged battery.
Battery is old and will not accept full
charge.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours after
each subsequent use.
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 2 years depending on product use and
conditions. Replace only with a Razor replacement battery.
Product runs sluggishly. Riding conditions are too stressful.
Product is overloaded.
Use only on solid, flat, clean and dry surfaces such as pavement or level
ground.
Make sure you do not overload the product by allowing more than one
rider at one time, exceeding the maximum weight limit, going up too steep
a hill or towing objects behind the product.
Sometimes the product doesn’t
run, but other times it does.
Loose wires or connectors.
Motor or electrical switch damage.
Check all wires connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and repair.
Contact Razor customer service or visit www.razor.com.
Charger gets warm during use. Normal response to charger use. No action required. This is normal for some chargers and is no cause for
concern. If your charger does not get warm during use, it does not mean
that it is not working properly.
Product makes loud noises or
grinding sounds.
Chain is too dry. Apply a lubricant such as 3 in 1
™
or Tri-Flow
™
to the chain.
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